Cancellation and Refund Policy for Hare Krishna World .com
Welcome to HareKrishnaWorld.com. We are dedicated to providing high-quality digital products that deliver valuable and enriching content on Hindu Stotras, mantras, Keerthans, temple timings, pujas, festivals, spiritual myths, and interesting Hindu tales. This policy outlines our approach to cancellations and refunds for digital products. We strive to ensure that our products meet your expectations and provide value. Please read this policy carefully before making a purchase. This policy is governed by the laws of India and takes into consideration international standards for digital product transactions.
1. Introduction
At HareKrishnaWorld.com, we prioritize customer satisfaction and transparency. However, due to the nature of digital products, it is important to clearly define our policies regarding cancellations and refunds. This document outlines the terms and conditions under which cancellations and refunds are processed. By purchasing digital products from our website, you agree to the terms stated in this policy.
2. Scope of the Policy
This policy applies to all digital products available for purchase on HareKrishnaWorld.com, including but not limited to:
- eBooks
- PDFs
- Audio files
- Video files
- Other downloadable content
3. No Refunds Policy
Due to the nature of digital products, we do not offer refunds on any purchases. Once a digital product is purchased and accessed or downloaded, the transaction is considered final. This policy is in place to prevent the misuse of our digital content.
Legal Context
Indian Law
Under Indian law, specifically the Consumer Protection Act, 2019, consumers are provided certain protections and rights. However, the Act recognizes the unique nature of digital products and services, which can often be copied and distributed in ways that physical products cannot. Therefore, digital products are generally non-refundable once they have been accessed or downloaded.
International Standards
Many international jurisdictions, including those in the USA, UK, Canada, and the EU, recognize that digital products, due to their nature, are non-refundable once accessed or downloaded. The EU’s Directive on Consumer Rights (2011/83/EU) also acknowledges that the right to withdraw does not apply to the supply of digital content if the performance has begun with the consumer’s prior express consent and acknowledgment that they thereby lose their right of withdrawal.
4. Product Errors or Mistakes
We are committed to delivering high-quality digital products. If you encounter any errors, mistakes, or issues with the downloaded product, please contact us, and we will take the necessary steps to resolve the issue.
Steps to Report Issues
- Identify the Issue: Provide detailed information about the error or mistake in the product.
- Contact Us: Reach out to us at info@harekrishnaworld.com with the issue details.
- Resolution: We will review the issue and provide an update or replacement within a reasonable timeframe.
5. Product Updates or Replacements
In the event of any errors or mistakes in the digital product, we will provide updates or replacements free of charge. Please contact us with details of the issue, and we will work to rectify it promptly.
Steps to Request Updates or Replacements
- Identify the Issue: Provide detailed information about the error or mistake in the product.
- Contact Us: Reach out to us at info@harekrishnaworld.com with the issue details.
- Resolution: We will review the issue and provide an update or replacement within a reasonable timeframe.
6. Customer Responsibility
As a customer, it is your responsibility to ensure that the digital product you purchase is compatible with your device and meets your needs before making a purchase. We provide detailed product descriptions and specifications to help you make an informed decision. If you have any questions about a product, please contact us before making a purchase.
7. International Compliance
Our cancellation and refund policy complies with various international laws and regulations regarding digital products:
USA: The Federal Trade Commission (FTC) provides guidelines that generally do not mandate refunds for digital products once accessed or downloaded. UK: The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide specific exemptions for digital products regarding refunds once the download or streaming has commenced. Canada: The Consumer Protection Act (CPA) varies by province, but generally, digital products once accessed or downloaded are non-refundable. EU: The EU Directive on Consumer Rights (2011/83/EU) provides that the right of withdrawal does not apply to digital content if the performance has begun with the consumer’s prior express consent.
8. Legal Compliance and Jurisdiction
Indian Jurisdiction
This refund policy is governed by and construed in accordance with the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of [Your City], India.
Consumer Protection Act, 2019
The Consumer Protection Act, 2019, provides a comprehensive framework for consumer protection in India. It outlines the rights of consumers and the obligations of sellers, including those related to digital products. However, it acknowledges the limitations in refunding digital products once they are accessed or downloaded.
International Jurisdiction
For international customers, this refund policy is designed to comply with various international laws and regulations regarding digital products:
USA: The Federal Trade Commission (FTC) provides guidelines that generally do not mandate refunds for digital products once accessed or downloaded. UK: The Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 provide specific exemptions for digital products regarding refunds once the download or streaming has commenced. Canada: The Consumer Protection Act (CPA) varies by province, but generally, digital products once accessed or downloaded are non-refundable. EU: The EU Directive on Consumer Rights (2011/83/EU) provides that the right of withdrawal does not apply to digital content if the performance has begun with the consumer’s prior express consent.
9. Exceptions to the No Refund Policy
While our standard policy is not to offer refunds for digital products, there are limited exceptions where a refund may be considered:
- Technical Issues: If a technical issue prevents you from accessing or using the product, and we are unable to resolve the issue, a refund may be considered on a case-by-case basis.
- Duplicate Purchases: If you accidentally purchase the same product more than once, please contact us for a review. We may issue a refund for the duplicate purchase.
10. How to Request a Refund
In the rare event that an exception applies, and you need to request a refund, please follow these steps:
- Contact Us: Email us at info@harekrishnaworld.com with your order details and the reason for your refund request.
- Review Process: We will review your request and may ask for additional information to verify the issue.
- Resolution: If your refund request meets our exception criteria, we will process the refund within a reasonable timeframe. You will receive a confirmation email once the refund has been processed.
11. Refund Processing Time
If a refund is approved, the processing time may vary depending on your payment method and financial institution. Generally, refunds are processed within 7-14 business days. Please note that it may take additional time for the refund to appear on your statement, depending on your bank or credit card issuer.
12. Digital Product License
When you purchase a digital product from HareKrishnaWorld.com, you are granted a non-exclusive, non-transferable license to access and use the content for personal, non-commercial purposes. This license is subject to the following conditions:
- No Redistribution: You may not redistribute, resell, or share the digital product with others.
- No Modifications: You may not modify, alter, or create derivative works from the digital product.
- No Commercial Use: You may not use the digital product for any commercial purposes without prior written permission from HareKrishnaWorld.com.
13. Intellectual Property Rights
All digital products and content on HareKrishnaWorld.com are protected by copyright and other intellectual property laws. Unauthorized use, reproduction, or distribution of our digital products and content is strictly prohibited and may result in legal action.
14. Customer Support
We are committed to providing excellent customer support. If you have any questions, concerns, or issues with your digital product, please contact us at info@harekrishnaworld.com. Our support team is available to assist you and ensure that you have a positive experience with our products.
15. Changes to This Policy
We may update our cancellation and refund policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically for any changes.
16. Contact Information
If you have any questions or concerns regarding our cancellation and refund policy, or if you encounter any issues with your digital product, please contact us at:
Email: info@harekrishnaworld.com
Conclusion
Thank you for your understanding and support. We appreciate your trust in our digital products and services. This cancellation and refund policy is intended to be comprehensive and transparent, ensuring that you are fully informed about your rights and obligations regarding the purchase of digital products from HareKrishnaWorld.com.
By purchasing our digital products, you agree to this policy and acknowledge that you have read, understood, and accepted its terms and conditions. We are committed to providing high-quality digital content and are here to assist you with any issues or concerns you may have.
Updated on: 28.07.2024
